Privacy Policy

Effective Date: July 7, 2025

SmartFox ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us via SMS or phone services powered by Twilio.

1. Information We Collect

• Personal Information: Name, email address, phone number, etc.
• Communication Data: SMS messages, call metadata (time, duration, caller/callee numbers), etc.
• Technical Information: IP address, browser type, device info, etc.

2. How We Use Your Information

• To provide and manage services (e.g., IVR, SMS alerts, or voice communication).
• To comply with legal obligations or carrier/Twilio compliance policies.
• To improve customer experience and troubleshoot technical issues.

3. SMS and Voice Communication

We may send you SMS messages or respond to your calls using automated systems. All communications are handled via secure services provided by Twilio. Message and data rates may apply.

4. Data Sharing

We do not sell your personal data. We may share data with service providers (e.g., Twilio) strictly for service delivery or compliance purposes.

5. Data Retention

We retain communication records and personal data as long as necessary to fulfill the purposes outlined in this policy or as required by law.

6. Your Rights

• Access your personal data
• Request corrections or deletion
• Opt-out of promotional communication

7. Security

We implement appropriate security measures to protect your data. However, no system is 100% secure.

8. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with a revised effective date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: info@methodschools.org
Phone: 951-461-4620